Quality is defined in the ISO 9000 (version 2000) standard
as:
"the aptitude of the overall intrinsic characteristics of a
product, a system or a process to satisfy the demands of clients
and other concerned parties."
The word "quality", on the
contrary, is more recent. The use of the term dates from after World
War II : quality of work, quality of life and, above all, quality
of service…
The airports on the Côte d'Azur joined the
Nice Côte d'Azur Chamber of Commerce and Industry's
(link to CCI site) quality process in 1997. The EFQM reference
frame (European Foundation of Quality Management) (link to EFQM)
has been adopted along with, more recently, the
latest version of the ISO 9000 standard (the 2000 version).
The EFQM model is generally recognised
to be one of the best models in the world. It works on the basis
of a points system (maximum 1,000 points).
The ISO 9001 standard is not as all-embracing as the EFQM
model, but it is much better known around the globe. It is a
certification standard.
Nice Côte d'Azur Airport and Cannes Airport respectively obtained
certification ISO 9001 version year 200 on October 12, 2001
for all their processes.
