Flights within package holidays

Passengers travelling within the framework of a tour or a package holiday purchased within the European Union must receive, from the organizer, precise information about the journey. The passenger also benefits from clear rights concerning the execution of the contract.

The brochure made available to the consumer must indicate in particular, in a clear and precise manner, the destination, the itinerary and the modes of transport to be used. The organizer is bound to the information given in the brochure. Before departure, the organizer must advise the consumer in writing of the times, the stops and the connections.

The consumer has the right to yield the reservation he or she has made for a package to a third party.

The price stipulated in the contract cannot be revised unless the conditions in the contract provide for this precise eventuality. The organizer is responsible for any breach in the stipulations of the contract. Therefore, in the case of a problem concerning the air transport element of a tour or package holiday, the passenger must in principle contact the organizer directly. The latter will act in the name of the passenger.