Programme to "Perfect your English"
Duration: 32 hours per
module
Objectives:
To develop and reinforce the basic structures used in professional
English by role playing and acting out real-life situations,
thus improving participants' spoken English in preparation
for conversations with international English-speakers.
Trainers:
Thomas Gilroy (USA), Janet Ghedhill (GB) and Dana Curtis
(GB)
Programme:
Professional functions
Phraseology that adds a personal touch when communicating
with clients
Studying the cultures, accents and customs of different
English-speaking countries
Using English in everyday professional situations:
-
Asking the crucial questions at "check-in
", verifying information, etc.
-
Providing information about the flight,
boarding, etc.
-
Politely answering clients' questions
-
Directing clients
Positive language; words and expressions to be avoided;
words and expressions to use
Managing a conflict situation in English
Linguistic functions
Exercises to improve comprehension of spoken English and
speed of reply in English
Improving pronunciation
Grammar review
Vocabulary for the air travel sector
Pedagogical
means:
Various methods and exercises to improve levels of English
Role-playing recorded and analysed for hands-on experience
of the language being studied
Price:
€382 (FF2,505.76) excl. VAT.
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